On October 13, 2024, the Center for Graduate Studies, Department of Data Science, welcomed Abdirahman Ismail, Data Analytics Lead at Vodafone UK, as a guest speaker. Ismail’s presentation, titled “Internal Audit Analytics in Telecom for Predicting and Mitigating Customer Churn,” was held online via Zoom.

Ismail addressed Master of Data Science students and local telecom professionals, highlighting the critical role of data analytics in predicting customer behavior and reducing churn rates. He demonstrated how telecom providers can leverage internal audit analytics to identify patterns, make data-driven decisions, and enhance customer retention.

Attendees actively participated in a Q&A session, benefiting from Ismail’s expertise on key analytical tools and strategies used within the telecom industry. The presentation provided valuable insights for both aspiring data scientists and professionals, emphasizing the importance of data analytics in maintaining customer satisfaction and reducing turnover in the competitive telecom market.

The Center continues to connect students with industry leaders, enhancing their understanding of real-world applications in data science.